MELANIE O’CONNOR

OBJECTIVE

Experienced Director, Information Technology Manager, Web Developer, and Systems Administrator with outstanding project management and “hands on” technical qualifications complemented with an overwhelming desire to learn. Energetic and creative with a special talent for troubleshooting and improved operational efficiency. Exceptional interpersonal communication, leadership, managerial, analytical, and organizational skills.  Goal oriented, task driven, and ready for the next challenge.

QUALIFICATIONS/PROFILE

HARDWARE/OPERATING SYSTEMS:
PC’s, MAC’s and compatibles, Windows 95; 98; 2000; ME; XP, Vista, 2007, UNIX Workstations, iOS, Mac OS-X, K200/PDM server, Dell Servers, Windows NT 4.0 Workstations, X Windows, Back-up Tape Drives, Smart Phones and mobile Devices

SOFTWARE/ENGINEERING:
ASP, ASP.NET, HTML, SharePoint, FLASH-MX, JAVA, JAVA Script, CSS, SQL Server, IIS, AJAX, Visual Studio.NET, Visual InterDev, Enterprise Manager, Terminal Services, Exchange, MS Office 97-07, CAS Mainframe, Corel Draw, Adobe Photoshop, Adobe Image Ready, Smart FTP, Page Maker, Lotus Notes, Outlook, Spicer, Access Databases, Legato, Auto Cad, Front Page 98, Dreamweaver, HP ME10, HP Solid Designer, HP Work Manager, Work Manager Desktop, HP Sheet Advisor, and Unix Shell Scripts.

NETWORKING/INTERNET:
MS Internet Explorer, Fire Fox, Safari, Netscape Navigator for UNIX, NT, and Windows, CAT 5 and LAN.

PROFESSIONAL EXPERIENCE

January 2011–Present         Arpin Van Lines     West Warwick, RI
Director of Agency Web Services

• Resumed previous described responsibilities
• Develop, publish, and support mobile applications for the Droid, Blackberry, and IPhone making corporate SQL/ASP.net secure site accessible remotely for corporate personnel as well as end users across the Globe.
• Continually develop in-house web applications for corporate office and its staff.

May 2010–January 2011       Smithers Viscient     Wareham, MA
Manager of Information Technology

• Plan, organize and lead the IT Department efforts to continually improve and maintain the effectiveness of the organization’s applications systems infrastructure.  Including fostering innovation, planning projects, and organizing efforts with business and scientific user groups.
• Develop, maintain, monitor and upgrade the Microsoft Windows based application and SQL database systems, including customer relations, accounting, and laboratory data and management systems. 
• Document and implement applicable change control processes to support a GLP, GMP and related regulatory environments.
• Manage and provide help desk, technical support and reporting services across all office locations and all levels of the organization.
• Interact directly with all business units and various departments and locations to develop and maintain production systems and solutions. Including developing business case justifications and cost/benefit analyses for IT spending and initiatives associated with these systems.
• Managed the budgets of the IT department and various projects while assisting in preparing detailed budgets for the organization
• Prepare proposals, contracts, scope of work reports, and other documentation for application systems projects and associated efforts.
• Negotiate with vendors, outsourcers, and contractors to secure application-specific products and services.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent information technology activities.

July 2006–May 2010           Arpin Van Lines     West Warwick, RI
Director of Agency Web Services

• Spearheading a 2 million dollar / three phase / five year development project for agency web services.  
• Handling web support and training for three hundred plus agents nationally including 200(+) in-house users. 
• Manage multiple , support staff, and finances for agency web projects, support, and development.
• Assist with in-house systems support when needed. 
• Developed, support, and maintain, file sharing websites (SharePoint) for intra-departmental needs.
• Go to person for technology related questions and assistance.

2001–November 2005   Measurement Computing Corp.   Middleboro, MA
Web Developer

• Manage, maintain, and update three E-Commerce web sites and one intranet site.
• Debug, develop and customize ASP, ASP.NET, HTML, AJAX, Java scripts.
• Change and manage back up for development server.
• Create, manage and modify access databases utilizing Access, IIS, SQL Server, and Enterprise Manager
• Implement and manage marketing web strategies.
• Develop, test, debug, and validate bulk emails prior to sending to our customers.
• Generate/create, and implement customer web surveys utilizing .NET and then store all results in an Access driven database and finally produce reports from generated data.
• Monitor, reply and track all Webmaster email accounts.

• Updated and installed any necessary software/hardware within Engineering, Design, and Specifications group. Approximately 9 Unix Workstations, 20 Windows NT stations, 1 K200, and 1 Unix Server.
• Managed and created an enterprise web application for use of proprietary database information (bills of materials, parts cards, drawings, etc.) available VPN externally as well as across the Corporate Intranet/LAN.  
• Managed, integrated and operated CAD/CAE workstations over a TCP/IP, NFS network environment.
• Implemented and managed back-up and recovery routines of HP and PDM systems, as well as disaster recovery plan.
• Managed all independent consultants during installation/implementation stages.
• Evaluated, troubleshot, and performed upgrades and installations for all systems hardware, software and user accounts.
• Increased productivity by customizing user environments utilizing both software macros and Unix shell scripts.
• Managed and corrected product/structure upload process via CAS Mainframe.
• Key point person for information and questions regarding NT, MS Office applications, Unix and ME10 new user training in the Engineering, Design, and Specifications Departments.
• Conceptual design through finalization of custom application safety relief valves and fixtures including layouts, detail drawings, tolerance stack-ups, bill of materials and supporting documentation.
• Maintained, controlled, and administrated ECR/DCO access driven database.
• Document Change Order Co-Coordinator/Change Control Board Chairperson.
• Anderson Greenwood Crosby Emergency Medical Team member.
• On call 24 hours a day via cell phone/systems support maintained via laptop.

EDUCATION AND PROFESSIONAL TRAINING

• 2010 to Present    Pennsylvania State University     University Park, PA
• Currently matriculating towards a Bachelors of Science Degree in Information Sciences and Technology
• 2006 to Present   Country Club of NB/Allendale Country Club   Dartmouth, MA
• Current member of the Allendale Country Club. Instructed regularly via playing lessons from a certified golf pro.
• 2000 to Present   Scuba Caribbean
• International Certified Advanced Open Water Scuba Diver.
• 1994 to Present   Women’s National Ice Hockey Team/ Men’s Hockey League
• Goaltender for an all women’s USA National Hockey Team, Goaltender & forward for an all men’s Hockey Team.
• 1995 to Present   HP, Co-Create, Visionary Design Systems, Developmentor, Learning Tree
• Extensive training and Certificates in ASP.NET, Programming Microsoft Access, Work Manager Administration, Unix Administration, Product Management, HP Solid Designer and One Space.
• 1995-2002      E.M.S. Educators   Fall River, MA
• Massachusetts State Certified Emergency Medical Technician valid until 2002
• 1989-1993   Diman Reg. Voc. Tech. High School   Fall River, MA
• High School diploma in association with certificate in drafting.
• Member of the Cheerleading Squad, Men’s Ice Hockey Team, and Men’s Baseball Team